Frequently Asked Questions

Dopple is a web-based 3D and augmented reality platform that enables brands and retailers to create and deploy immersive shopping tools through product visualization, 3D configuration, and AR to deliver best in class ecommerce experiences and assets.

Dopple, founded to support manufacturers with impactful 3D product experiences, started in 2014 as a 3D application software company focused on supporting key manufacturing ecosystems of CRM, CPQ, and Visual CPQ. We’ve evolved over 7 years of providing service to our current Dopple Visual product, which carries decades of collective experience in 3D, world-class professional services, and unique knowledge of manufacturers’ product visualization needs. The Dopple Visual product is designed as a platform to support your growth for years to come.

Just under 10 years of configuration experience and moved into 3D commerce with software solutions in 3D visualization, configuration & augmented reality. Dopple continually focuses on expanding consumer feature sets (ie snapshot, environment, etc), analytics and a future Self Serve portal.

We target under 10 seconds for broadband users. All demos load within that number. Demos without configurable options and visualizers (helmet, etc) can load around 5 seconds.

Art elements. Textures and meshes. We use initial textures (downloading low res textures first), so users can start manipulating/ configuring models, and download final textures (hi res textures) in the background. This helps reduce loading times.

Other factors include the user's own internet connection and speed and location. Requests to our API will suffer based on distance, but anything served by the CDN should be fast regardless of location due to all the locations AWS has to grab the files.

Yes! Dopple hosts and serves your 3D products from global CDNs to ensure load times are as fast and efficient as possible for your end users.

Dopple has been the most consistent Leader in Visual Configuration by G2, and has won awards for our 3D technology. Our Dopple Visual product is designed to promote the highest product realism demanded by consumers, on a high-performing global architecture, with key interactive features required for our clients to differentiate themselves amongst their competition. Dopple’s team of professionals work closely with you to understand and deliver on the promise of 3D Product Visualization and 3D Product Configuration. 

Core Differentiation for Dopple 3D Commerce:

• Innovative Feature Sets (upgraded quarterly)
• Performance & Speed
• Integration Experience
• Custom Augmented Reality Service
• Best in Class Solution & Customer Service
• Interactivity features are a focus area for us and a differentiator from our competitors
• Hotspots
• Ability to achieve higher fidelity faster than competitors
• Dedicated in house 3D art team producing top tier visual fidelity with 3D models
• Scalable, easy to implement solutions

AR will have visual differences from 3D depending on the techniques leveraged in art model creation and due to the rendering technologies and the way they handle lighting. There will also be varying differences between IOS and Android you can anticipate. AR technologies, while currently limited in the consumer market, are improving and our team has been actively exploring methods to bring more visual consistency to the AR experience through cutting edge AR implementation.

AR software limitations not in our control include the web browser and mobile software standardization and this can affect visual parity in lighting, tone and color acuity between our web experience and the AR experience. This includes the step of the AR experience when you are launching AR as this is powered by Google Model Viewer, not Dopple.

We have different integration options available for Dopple Visual based on the type of integration your business needs.

Option 1 - Visual Component-Based Implementation

• The most common scenario with our customers
• CMS friendly - relies on embeddable components.
• Will allow for Dopple visual component drop-in capabilities
• There are two routes for using this level
  •  Use your own UI controls that are built out by your development team
  • Leverage the Dopple Pre Built Visual Control Toolkit. This is not available yet but is in the process of being developed  
• Can be added into any e-commerce platform implementations using the embeddable components (Salesforce Commerce Cloud, Shopify, Wordpress etc)

Option 2 - Manual implementation using Dopple’s Visual API

• API documentation for how to integrate can be found on Dopple’s dev docs.
• This level is for customers who want to build their own app and is the scenario we are least likely to run into with customers
• Our API can be plugged into any website that supports HTML5 or WebGL
• If this level is leveraged, there will need to be javascript work to build out this API. 
• This is a more custom solution
• Can be plugged into any ecommerce platform implementations using the embeddable component and javascript work (Salesforce Commerce Cloud, Shopify, etc)

Option 3- Productized Integrations 

• We currently have productized integrations with WooCommerce, Shopify+ but integrate with all ecommerce platforms including Magento, Big Commerce, Shopware, etc.

Yes! Dopple is designed to be platform-agnostic; as long as you have the ability to add custom HTML and JavaScript to your website or store’s pages, you can embed Dopple and setup the logic to allow for configuration of your 3D products.

Dopple also has a pre-made Shopify app and WooCommerce plugin to make integration with those ecommerce platforms even easier.

No. We render in real-time using the latest web rendering technology.

3D assets are designed to take advantage of configurability whenever possible so that a single product asset and its associated configurability can cover many or all SKUs that are possible for that product. Configuration capability that covers several million SKUs can in practice all be served from a single, fully capable model.

Dopple’s platform serves the model efficiently to the consumer’s web experience, based on most common selections, your preference for defaults, and considered optimizations.

Dopple is able to work with many — but not all — file formats and convert them to runtime-optimized 3D models.

Ideally, in order of importance:

1. .glb or .gltf — A standardized, universal 3D file format which will be used at runtime. Other file formats will ultimately be converted to this.
2. .step or .stp — A universal export format for CAD/Engineering files.
3. .fbx — A proprietary 3D format, typically for Autodesk software.
4. .blend — Native Blender 3D files. Does not require a specific 3D modeling app.
5. .obj — Simple format, usually loads in most 3D apps (not preferred over other 3D file formats).

See our 3D Asset Requirements doc for more detailed info.

If possible, please indicate what measurement scale units were used to create the 3D asset (e.g. mm, cm, meters).

Step is the preferred CAD intake type and is the universal export format

• Prefer streamlined files only containing the required product details as CAD data when being converted into polygons will balloon 3D file size and time required to convert the data.  

All other formats can be taken in for evaluation.

If you already have textures ready for use with your model, PNG format is ideal; JPG may be used as a fallback.

For textures/materials (especially for highly-detailed surfaces such as fabrics), a resolution of 8 MP/4K is a tremendous help, along with adding a scale for reference (for example, laying a ruler along the top of the swatch).

If you do not have 3D models or architectural measurements (.dwg) or textile patterns to inform the physical dimensions, then physical samples may be required to guarantee the accuracy of the 3D model.

• Ideally, try to keep the final .glb or .gltf file size under 10 MB and .bin file sizes under 20 MB (the larger the file, the longer the load times for end users).
• For best performance across desktop and mobile devices, we recommend keeping under 110k triangles per model per model or 220k total scene meshes.

Dopple’s in-house Art team will optimize your 3D assets for use on the web and convert them to be compatible with our platform (such as separating out meshes, materials, and textures that are configurable from parts of the model that are static).

We have production, integration and hosting fees associated in our pricing models. It’s dependent on your custom project needs in visualization, configuration and AR outputs.

Our pricing model is based on model creation & hosting fees based on tiers of traffic.

Because the solution is tailored to your needs, so is the price. Cost is determined by the chosen Dopple solution, the complexity of your product(s), how many product models will be configured, the number of configurable product options, and other factors we'll discuss with you.

Pre-login Client
Our policy is to start ARR at the point of contract signing because this is aligned with our company's use of the platform's tools to work on the delivery of the project.

Post-Login Client
Our policy is to start ARR at the point of contract signing because this is aligned with start date access and our company's use of the platform's tools to work on the delivery of the project.